(Full Priced & Sale Items)
If you joined our Billabong Crew loyalty club prior to placing your order, then your return shipping is free of charge! You can simply use the pre-paid, white sticker label supplied in your original order, no need to attend a post office, simply use the barcoded pre-paid label and place the parcel in your closest red post box. No need to attend the Post Office as your label is prepaid.
Not a member, not a problem. We also offer free returns on orders over $150.00 by using the pre-paid label provided in your parcel.
Non loyalty member orders under $150.00 are returned at the customers expense. You can attend a Post Office to pay for your return or use either of the following two options, Australia Post Return Portal or Parcel Point Return Portal.
Step 1: Prepare
- Include the completed returns slip (If you don’t have the returns stickers, don't stress, you're welcome to state your return information on a blank piece of paper and enclose it with your package)
- Include proof of purchase (order number)
Step 2: Pack
- Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
- You must include any free promotional items you received with your original order
- Apply the supplied shipping address Label to the outside of the retail packaging (pre-paid for Loyalty Club members and orders over $150.00
Step 3: Post
- Be sure to keep a copy of your return tracking number
- We recommend you use registered post for all returns, as we cannot be responsible for items should they be lost in transit
Return postal address
Australia Online Store Returns
Billabong Online Returns
105 Corio Quay Road
North Shore VIC 3214