- Send a copy of your invoice or order confirmation back with the unwanted goods.
- Highlight or circle the items you would like to return.
- Pack all items with your invoice in a carton/satchel or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a carton/satchel as we are not able to accept them if damaged.
Visit your local Post Office and send to the returns address:
New Zealand Online Store Returns
Supply Chain Solutions C/O Boardriders
11 Timberly Road
*For security and peace of mind, we strongly suggest using the insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise.
Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible.
To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
Unfortunately, we do not offer free returns. For all change of mind returns, we recommend visiting your local post office and selecting tracked post. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team to arrange a return postage label.
* REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS.
All eligible items returned for refund must be returned in the original condition with tags attached (unless faulty).
Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).
When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.
Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Note: Online purchases cannot be returned to a store or dropped off in person to any office or warehouse.
Online purchases may only be returned by sending them to the Returns Address as per this process.
If you have any questions, please contact the customer service team for assistance.