If you have a faulty wetsuit or a wetsuit needing repair, please contact us to obtain a return authorisation number.
Our customer service team can be reached via email at email@example.com or via phone on 1300 728 064 between the hours of 9am - 5pm AEST Monday to Friday.
All wetsuit returns and repairs will require a valid return authorisation number to be processed.
When sending a wetsuit back please ensure it is folded correctly to avoid creasing. If your wetsuit is returned creased, we can not guarantee your return will be approved. Please contact our customer service team for instructions on how to correctly fold and return your wetsuit.
Once received in our warehouse, we will inspect the goods and decide whether to issue a replacement or repair the goods. We aim to have your claim processed within 24 hours of receiving but it may take longer depending on the fault. In this case, we will keep you informed.
Please allow approximately two weeks for the processing of your faulty wetsuit. Once received. Contact will be made by email informing you of the RA Number and all relevant details.
We will gladly provide you with a free return postage label to cover the cost of sending the wetsuit back. This includes postage only; packaging is at an additional cost to you. For further in-depth information on warranties and faulty items, please contact our customer service team.
Our wetsuits come with a limited 3-year warranty on stitching, 12 months on any materials, workmanship and liquid welded seams, from the date you bought it.
If you ﬁnd fault with your wetsuit during the warranty period, return it to the dealer in which you purchased it, in a clean and dry state, please. Occupational Health and Safety prohibit our repairers touching wet, dirty wetsuits. Wet, dirty wetsuits will take longer, or may be sent back to the customer unprepared.
Please include your receipt for proof of purchased and warranty card with your name, address and phone number with area code. You may beneﬁt from other rights which vary from country to country. Your statutory rights will not be affected.