How do I return an item that arrived faulty? April 14, 2022 05:46 Updated In the unlikely event that your purchase arrives faulty please reach out to our Customer Service team for instructions on how to proceed prior to returning your item(s). Related articles How do I return and item via mail within Australia? How do I return an item in-store within Australia? Can I exchange an item via mail? Return Processing Period How do I submit a warranty claim?