Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned good.
To make a warranty claim, return the good(s) to your place of purchase or contact our Customer Service team for instructions. Please do not send the faulty item back without making contact with our Customer Service team.
It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.
UG Manufacturing Co Pty Ltd (ABN 63 005 047 941)
UG Manufacturing Co Pty Ltd
PO Box 138, Torquay
VIC 3228, Australia
ABN: 63 005 047 941